Privacy Policy

Last updated: June 2025

1. Who we are

SMP Nationwide is the trading name of the data controller responsible for your personal data. Our contact details are:

• Address: 6a Old Market Place, Altrincham, WA14 4NP
• Phone: 0330 113 2111
• Email: info@smpnationwide.co.uk

2. What data we collect

We may collect and process the following personal data:

• Contact information — name, phone number, email address
• Health information — details about your hair loss or scalp condition that you share during a consultation (this is special category data under UK GDPR)
• Usage data — pages visited, browser type, IP address collected via server logs and any analytics tools in use
• Communications — records of calls, emails or WhatsApp messages you send us

3. How we use your data

We use your personal data to:

• Respond to consultation enquiries and book appointments
• Provide and manage your treatment
• Send appointment reminders and aftercare information
• Comply with legal obligations
• Improve our website and services

4. Legal basis for processing

We rely on the following lawful bases under UK GDPR:

• Contract — processing necessary to provide the treatment you have booked
• Legitimate interests — responding to enquiries, improving our services and communicating with existing clients
• Consent — where you have provided explicit consent, particularly for health-related data shared during consultation
• Legal obligation — where we are required to retain records by law

5. Special category data

Information about your health is special category data. We process it only with your explicit consent and solely for the purpose of delivering your treatment. You may withdraw consent at any time by contacting us.

6. Who we share your data with

We do not sell your personal data. We may share it with:

• Booking or practice management software providers acting as data processors under a written agreement
• Payment processors for any deposits or payments taken
• Legal or regulatory authorities if required by law

7. How long we keep your data

Client treatment records are retained for a minimum of 7 years following your last appointment in line with standard UK practice for aesthetic treatment providers. Enquiry data where no appointment was made is deleted after 12 months.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure where we have no legitimate reason to retain it
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (without affecting the lawfulness of prior processing)

To exercise any of these rights, contact us at info@smpnationwide.co.uk. We will respond within one calendar month.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with an updated date at the top.